Office Depot & KPMG Case Study
FAST INTEGRATION
activating services within a new nationwide retail channel
Client
Office Depot & KPMG | United States
Since 1986, Office Depot has been a leading provider of business services, products, and digital workplace technology solutions for small, medium, and enterprise businesses.
Category
Fintech
Overview
Office Depot relied on MAVA Partners to work with their KPMG-sourced developers to oversee the correct implementation of an API system owned by one of MAVA Partners’ clients that would make our client’s legal services available in Office Depots nationwide.
Business Requirement
In 2015, Office Depot was working with KPMG to pilot branded self-directed online legal services into their US stores via kiosks. MAVA Partners had originally created a custom API system for a legal services client, and as a result, it became very important that MAVA Partners’ developers and architects oversee the implementation and transition of the process to ensure that it was done correctly and that services were not interrupted.
MAVA Partners quickly identified the tasks that required their expertise and focused on them exclusively. This approach allowed them to quickly run alongside KPMG throughout the process, help them avoid friction between the two groups, prevent delays and service outages, and ultimately execute a successful implementation of the kiosks. As a result, Office Depot was able to provide additional services to their loyal customers.
THE MAVA PARTNERS SOLUTION
MAVA Partners came in on time and on budget, receiving accolades from the KPMG team. Our client successfully enabled their system, and the program went live in Office Depot stores under the overarching “BizBox” brand. The pilot ended successfully at the time of our disengagement.